TheCrazyCities.com Return Policy
At TheCrazyCities.com, customer satisfaction is our priority. Our products are fulfilled and managed by NovaTomato. As such, all matters related to returns, refunds, or product quality are handled through their policies. Here’s how to handle returns or report issues with your order:

1. Reporting a Problem with Your Order

If your order has defects, such as printing errors, sewing issues, or damage, please contact NovaTomato Customer Care at www.novatomato.com within 30 days of delivery.

Provide a detailed description of the issue.
You may be required to upload photos to support your claim.
NovaTomato will review your request and work to provide the best solution.
2. Items Eligible for Return or Refund

Because all products are made to order, returns or exchanges are not accepted for incorrect sizes, color selection, or change of mind. However, the following issues are eligible:

Manufacturing defects or printing errors
Damaged items during shipment
Products not meeting the stated quality standards
For these cases, NovaTomato will provide a free replacement or refund.

3. How to Process a Return or Refund

Contact NovaTomato's Customer Care at www.novatomato.com within 30 days of receiving your item.
Wait for authorization before returning any products. Unauthorized returns will not be accepted.
Once approved, follow the instructions provided by NovaTomato for the return or replacement.
4. Refund Timelines

Once a refund is approved, NovaTomato processes it within 3-5 business days. Refund timelines vary depending on the payment method:

Bank account or PayPal: 3-5 business days.
Credit or debit card: Up to 30 days, depending on your card provider.
5. Need Help?

For further assistance, please contact NovaTomato Customer Care directly at www.novatomato.com. Their team will handle all aspects of the return or refund process and ensure a satisfactory resolution.

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